Terms of Service

Last Updated: October 13, 2026 | Effective Date: October 13, 2026

Acceptance of Terms

By accessing and using Daylink Computers' website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Description

Daylink Computers provides IT equipment sales and services including:

• Sale of refurbished and new laptops, computers, and IT equipment
• Countrywide delivery across Kenya (24-48 hours)
• Technical support and customer service
• In-store shopping at our Nairobi CBD, Ruai, and Kisii Town branches

Product Information and Pricing

• All prices are quoted in Kenyan Shillings (KES)
• Prices are subject to change without prior notice
• We strive to ensure accurate product descriptions and specifications
• Product images are for illustration purposes and may vary slightly
• Stock availability is confirmed at the time of order placement

Order Process and Payment

Order Placement

• Orders can be placed through our website, WhatsApp, or in-store
• All orders are subject to product availability
• We reserve the right to refuse or cancel any order

Payment Methods

• Cash on delivery available for countrywide orders
• Mobile money transfers (M-Pesa, Airtel Money)
• Bank transfers for bulk orders
• All payments must be completed before delivery

Delivery and Shipping

• Delivery Timeline: 24-48 hours nationwide
• Delivery Areas: All major cities and towns in Kenya
• Delivery Charges: Free delivery for orders above KES 10,000
• Delivery Confirmation: You'll receive WhatsApp updates
• Failed Delivery: Additional charges may apply for redelivery

Warranty and Returns

Warranty Policy

• Refurbished products: 3-month performance warranty
• New products: Manufacturer's warranty as specified
• Warranty covers manufacturing defects only
• Physical damage and software issues not covered

Return Policy

• 7-day return policy for defective products
• Products must be in original condition
• Return shipping costs may apply
• No returns on customized or special order items

Intellectual Property

All content on this website, including logos, images, text, and design, is the property of Daylink Computers and is protected by Kenyan and international copyright laws.

User Responsibilities

• Provide accurate and complete information
• Maintain confidentiality of your account credentials
• Use our services for lawful purposes only
• Not attempt to interfere with website functionality
• Respect intellectual property rights

Limitation of Liability

Daylink Computers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or products.

Force Majeure

We are not liable for any failure or delay in performance under these Terms of Service resulting from circumstances beyond our reasonable control.

Dispute Resolution

Any disputes arising from these terms shall be governed by the laws of Kenya and resolved through good faith negotiations. If unresolved, matters may be referred to appropriate Kenyan courts or alternative dispute resolution mechanisms.

Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.

Contact Information

For questions about these Terms of Service, please contact us: