Questions, answered

Open a product, tap Add to cart, then Checkout. Enter your delivery details and pay by M-Pesa. If you would rather talk it through, message us on WhatsApp +254 113 426 189 and we will help you finish the order.

Our devices are previously owned (Ex-UK or Ex-US) and are tested before they are listed. Each listing shows the specs, so you know exactly what you are buying, and every device comes with a 3-month warranty.

Ex-US means the device was first sold in the United States, and Ex-UK that it was first sold in the United Kingdom. We import them and test them here before they go on sale.

You pay with M-Pesa. At checkout we send an M-Pesa prompt to your phone. You can also pay to Till Number 9379127 and we will confirm your order. Ask us on WhatsApp +254 113 426 189 if you would like to arrange payment another way.

Yes, we deliver countrywide. Delivery within Nairobi CBD is free and takes a few hours. Outside Nairobi, delivery costs KSh 500 to 1,000 depending on where you are, and usually arrives within 24 working hours.

Yes. You are welcome to visit our branches in Nairobi CBD, Ruai or Kisii Town, Monday to Saturday, 8:00 AM to 6:00 PM, and see the devices in person.

Every device comes with a 3-month warranty that covers performance. If the device stops performing as it should during those 3 months, contact us with your order number and we will sort it out.

It is a performance warranty, so it does not cover accidents. Any physical damage or water damage voids it.

Message or call us on +254 113 426 189 and give your order number. Our team will tell you what to do next.

Yes, within 3 days. The device must come back in professional condition, similar to how it was delivered. The customer pays the cost of returning it.

Message us on WhatsApp +254 113 426 189 within the 3 days with your order number, and we will arrange it with you.

Yes, for phones bought from us, mostly iPhones. The phone must come with all its original parts. Message us on WhatsApp +254 113 426 189 with the model and we will take it from there.

An eSIM is a SIM built into the phone, so there is no plastic card to insert. Some phones, such as US-model iPhones from the iPhone 14 onward, have no physical SIM tray. The product name states whether a phone is eSIM or takes a physical SIM. To use an eSIM: • Visit your nearest Safaricom or Airtel shop to have your line installed on the phone. • The phone can store several eSIM lines, but only 2 can be active at any one time. Message us on WhatsApp +254 113 426 189 if you need help choosing between an eSIM and a physical-SIM model.

Do this on the day it arrives, so you are inside the 3-day return window: • Dial *#06# and check the IMEI matches the one on the box or your order. • Check the screen, both cameras, the speakers and the charging port. • On an iPhone, open Settings, General, About to confirm the model, and Settings, Battery to see its battery health. • Put in your SIM or set up your eSIM and make a call. • Test Wi-Fi and Face ID or the fingerprint sensor. Tell us straight away if anything is wrong.

The processor (for example Core i5) is the engine: higher means faster. RAM (for example 8GB) is how many things the laptop can do at once. Storage is where your files live, and an SSD is much faster than an old hard disk. For browsing, schoolwork and office apps, 8GB of RAM with an SSD is comfortable. For design or video work, look for 16GB.

Do this on the day it arrives, so you are inside the 3-day return window: • Switch it on and look over the whole screen for marks or dead pixels. • Try every key and the trackpad. • Plug something into each port and connect to Wi-Fi. • Unplug the charger and check that it keeps running on battery. Tell us straight away if anything is wrong.

Sign in and open Orders in your account to see where your order is: placed, processing, dispatched or delivered. We also email you when it is dispatched and delivered, and you can switch on phone alerts under Account, Alerts.

Once your order is delivered we email you a link to review it, and you can also do it from Orders in your account. Only people who bought an item can review it.

Our branches are in Nairobi CBD, Ruai and Kisii Town. We are open Monday to Saturday, 8:00 AM to 6:00 PM.

WhatsApp, call or SMS +254 113 426 189. Our alternative line is +254 723 154 895. We are on Instagram as @daylinkcomputers, and you can use the chat on this site.